Rules and regulations

RULES AND REGULATIONS FOR THE ROXODUS MUSIC FEST (the EVENT/Event)

PLEASE NOTE: These rules and regulations are being provided to you under the terms of your ticket-holders agreement, which you must agree to in order to participate in the Event. The ticket-holders agreement can be found at www.roxodus.com, or by requesting a copy of the same from the contact information at www.roxodus.com.

1. CAMPGROUND RULES AND REGULATIONS

These rules and regulations apply to the area marked as camping grounds on the map located at www.roxodus.com.

Entry to the camping grounds is restricted to ticket-holders only and minors under the age of 12 accompanied by a ticket-holder.

1.1 Permitted items

a) You may bring food items and non-alcoholic beverages onto the campgrounds without restriction, provided they are not in glass containers.
b) Point and Shoot cameras (e.g., cameras without detachable lenses).
c) Provided you keep and display a fire extinguishing device capable of extinguishing a portable grill fire within one (1) meter of your portable grill at all times, you will be permitted to operate said portable grill at your campsite.
d) Provided you attend these items at all times they are alight, candles, incense and insect repellents designed to be burned.
e) Provided you keep a fire extinguishing device capable of extinguishing an RV generator fire, use of your factory-installed RV generator is permitted.
f) Provided you keep a fire extinguishing device capable of extinguishing a generator fire, and provided the generator is placed onto a drip tray to prevent any possible contamination of the camping grounds, the operation of generators of other descriptions (up to 5kW) is permitted.
g) Alcoholic beverages may be brought onto the campsite and stored there under the following limits: Each person at a campsite may bring any or all of i) up to forty-eight (48) twelve-ounce (or equivalent volume) cans of beer, ii) up to forty (40) ounces of liquor or spirits, and iii) up to two (2) litres of wine. ALL ALCOHOLIC BEVERAGES MUST BE CONTAINED IN NON-GLASS CONTAINERS. Glass containers are forbidden.

1.2 Forbidden items

Please note that weapons and schedule substances are enforced on a zero tolerance basis.

a) No glass objects including, without limitation bottles, drinking glasses, liquor glasses, serving plates and trays, mirrors over fifteen (15) cm in diameter, or any other objects likely to shatter and produce glass shards.
b) No weapons including, without limitations, firearms of any description, dagger, knife, razor or cutting instrument, whether the blade is fixed or is exposed by momentum, switch, push-button, spring mechanism, or otherwise, electroshock devices (tasers), aerosol sprays designed to deter, injure, immobilize or incapacitate, any blunt instrument designed to be used primarily as a weapon and with no other useful purpose.
c) No scheduled substances under Canada’s Controlled Drugs and Substances Act, save for those possessed with a valid medical prescription carried by the possessor at all times with a name and ID matching the bottle and prescription.
d) No remotely controlled drone device, whether capable of flight or not.
e) No cameras with detachable lenses (e.g., professional cameras).
f) No campfires, open-air fires, or pit fires, or torches.
g) No bicycles, scooters, golf carts, ATVs or other motorized vehicles (electric or gasoline-powered).

1.3 Restricted activities

a) Excessive noise between 2am and 7am (Quiet Hours) will be grounds for removal from the camping grounds and/or the Event.
b) Generator use of all types between 11pm and 8:30am is strictly prohibited. Generator use at other times may be restricted at the sole discretion of the festival staff, for the purpose of noise control, exhaust control, or any other reasonable control deemed necessary by the festival staff.
c) Careless discharge of generator exhaust into other camping areas is strictly prohibited and grounds from immediate removal from the Event.
c) Cultivating cannabis is strictly prohibited. Use of cannabis will be restricted to marked areas.
d) Speed limit in the campground is 5 kmh. Violating the speed limits is grounds for immediate removal from the Event.
e) Camping sites cannot be swapped. Seek re-assignment from the Event staff.
f) Excessive or abusive use of the provided hydro service will be grounds for disconnection from the service for the duration of the Event.

1.4 Camping types and amenities

Availability may be limited; the Event will have the following campsites: All prices for all campsites are per-site and for the duration of the weekend. No single-day camping permits will be issued.

a) Regular and Accessible tent camping sites (40 sq. ft.; 20′ x 20′) (6 occupants maximum)
b) Non-hydro RV and Accessible RV camping sites (1000 sq. ft.; 20′ x 50′) (8 occupants maximum) (see section 1.1 for generator restrictions)
c) 30-amp RV and Accessible RV camping sites (1000 sq. ft.; 20′ x 50′) (8 occupants maximum)
d) 50-amp RV and Accessible RV camping sites (1000 sq. ft.; 20′ x 50′) (8 occupants maximum)

Potable water and clean-outs will be available through a contractor at an additional cost at the Event. Showers will be available at an additional cost at the Event. Occupants must provide their own RV-to-power connection (min. 75′ cord).

1.5 Vehicles

One vehicle is permitted per camping site; additional vehicles must purchase additional parking passes. Owners of RVs longer than 50′ will be required to purchase two camping sites. Once parked, vehicles must not be moved for the duration of the Event.

1.6 Animals

Licensed service animals are permitted on the camping grounds. Service animals must be attended at all times and clearly identified as service animals.

Pets are NOT permitted at the campgrounds, festival grounds or at the Event.

1.7 Camping Times

The camping grounds are privately-owned land leased for the duration of the event and entry is restricted. The camping grounds will open at 10am on July 10, 2019 and close at 12pm on July 14, 2019. Ticket-holders will not be permitted entry before that time period and must leave before it ends.

1.8 Assignment and Accommodations

Camping sites are assigned at the time of entry. Camping sites cannot be reserved ahead of time. Campsites are assigned on a first-come, first-serve basis and begin with sites closest to the festival grounds.

Sleeping in a (non-RV) vehicle is not permitted.

The camping ground is divided between designated family-friendly and general areas. Family-friendly sites may be requested on entry to the Event by any group accompanying minors or with expectant mothers.

1.9 Campsite maintenance

Vehicles must be disconnected from any trailers while at the camp site. Occupants of camping sites are required to use the provided garbage and recycling bins on the camping grounds; unmaintained campsites will be subject to a $250 cleaning fee.

For RVs that hook up to the 30-amp or 50-amp services, repeated breaker trips will be grounds for permanent disconnection for the remaining duration of the Event at the Event organizers sole discretion.

2. FESTIVAL GROUND RULES AND REGULATIONS

These rules and regulations apply to the area marked as festival grounds on the map located at www.roxodus.com. All carrying devices, bags, etc., are subject to search before entering the festival grounds. Bottles and hydration packs are subject to examination.

2.1 Permitted items

a) ‘Fanny packs’ or ‘waist packs’ or small (e.g., smaller than 30L capacity) backpacks, subject to a security search at any time.
b) Purses, clutches, messenger bags and shoulder bags, subject to a security search at any time.
c) Blankets and towels.
d) Lawn chairs and foldable chairs (low-back or stool-style only)
e) ëPoint and shoot cameras (e.g., cameras without detachable lenses).
f) Empty plastic or metal bottles and containers for beverages.
g) Empty hydration packs.

2.2 Forbidden items

Please note that weapons and schedule substances are enforced on a zero tolerance basis.

a) No food or drink of any description.
b) No alcoholic beverages from outside the festival grounds.
c) No weapons Ò including, without limitations, firearms of any description, dagger, knife, razor or cutting instrument, whether the blade is fixed or is exposed by momentum, switch, push-button, spring mechanism, or otherwise, electroshock devices (tasers), aerosol sprays designed to deter, injure, immobilize or incapacitate, any blunt instrument designed to be used primarily as a weapon and with no other useful purpose.
d) No umbrellas or expandable canopies designed to be carried by a person.
e) No scheduled substances under Canada’s Controlled Drugs and Substances Act, save for those possessed with a valid medical prescription carried by the possessor at all times with a name and ID matching the bottle and prescription.
f) No remotely controlled drone device, whether capable of flight or not.
g) No selfie sticks, Go Pros or other cameras designed to be mounted on a person, or tripods.

2.3 Animals

Licensed service animals are permitted on the festival grounds. Service animals must be attended at all times and clearly identified as service animals. Service animals may be restricted from certain areas; accommodations will be made to provide the service(s) from those areas to the owner of the service animal.

Pets are NOT permitted on the festival grounds or at the Event.

3. GENERAL RULES, REGULATIONS AND INFORMATION

These rules and regulations apply to the entire event area on the map located at www.roxodus.com and, where reasonable and appropriate, outside that area where violating the rules and regulations would impact those in the event area.

NOTE: CANNABIS AND SMOKING REGULATIONS. As of October 17, 2018, Cannabis products are legal on a limited basis in Canada for private consumption. THIS EVENT WILL FEATURE MARKED, AUTHORIZED AREAS FOR THE USE OF CANNABIS PRODUCT AND TOBACCO PRODUCTS. SMOKING CANNABIS OR TOBACCO PRODUCTS IS RESTRICTED TO THE MARKED AREAS DURING THE EVENT.

3.1 Dates, Times and Places

The concert, festival grounds and camping grounds will take place at the Edenvale Aerodrome in Clearview Township, Simcoe County, Province of Ontario, municipal address: 5195 ON-26, Stayner, Ontario, at the dates and times noted on the website at www.roxodus.com. A map of the event area can be located at www.roxodus.com. As of the date noted above, these are:

a) The concert will take place between July 11 and July 13, 2019.
b) The camping grounds will open for campers at 10am on July 10, 2019.
c) The festival grounds will open at 11am each day of the concert and close at 2am.

3.2 Entry and Re-entry

Edenvale Aerodrome is a private facility located off of Highway 26, in Simcoe County, Ontario, Canada. GPS navigation systems can be directed to Edenvale Airport.

Ticket-holders wishing to arrive by air must make arrangements with Edenvale Aerodrome personally and consult the Events FLIGHT SUPPLEMENT GUIDE.

Ticket-holders must present all passes (camping or parking) for initial entry. All vehicles will be searched on initial entry and directed to the camping entrance or the general parking entrance.

a) For ticket-holders: Entry to and from the event area while on foot (between the festival and camping grounds) is unrestricted. Ticket-holders will have to present their RFID wristband for departure and re-entry at the designated checkpoints. All individuals entering or leaving the event area are subject to search at said checkpoints by security staff.
b) For day-pass holders: You may not re-enter the festival area after departing without purchasing a new day-pass. Day-passes are subject to availability.

3.3 Vehicles and Parking

All parking attendees must clearly display a parking pass (weekend or day-pass) in the front window of their vehicle while parked. Vehicles without a parking pass will be subject to removal and towing at the vehicle owners sole expense. Vehicles parked in unauthorized areas (e.g., emergency or maintenance roads and pathways) will be towed at the vehicle owners sole expense.

Once parked in the parking area, vehicles are not to be moved for the duration of the Event except under the direction of the festival staff.

Once admitted into the camping area and parked, RVs or other vehicles are not to be moved for the duration of the Event except under the direction of the festival staff.

Attendees that choose to leave the parking area and/or camping area with their vehicles will not be permitted re-entry.

Subject to availability, the festival staff will have “General Admission” parking passes available for purchase which permit the bearer “in-and-out” vehicle privileges from the parking area.

3.4 Tickets and Refunds

Tickets are required for admittance to the Event, for all adults and each minor over the age of 12. Minors 12 and under do not require a ticket to attend the Event if they are accompanied by an adult with a valid ticket.

Payment and ticket options are provided at www.roxodus.com. Financing options are provided at the Event organizers discretion.

All tickets will be sold through Eventbrite and an RFID/wristband partner affiliate to fulfill orders. Only tickets sold from these authorized vendors will be valid at point of entry. Tickets are not transferrable or re-sellable. Unauthorized holders of resold tickets will be denied entry.

Order and shipping details on any ticket sale may be accessed through the Eventbrite platform.

Tickets purchased after July 19, 2019 will be issued to the ticket-holder with a valid photo ID at the Will Call/Box Office location at the Event.

All tickets are FINAL SALE. No refunds will be issued for any reason.

3.4 Banking, ATMs

The Event will be cashless; all vendors on the festival grounds will provide goods and services using the funds loaded onto a ticket-holders RFID wristband. It is the ticket-holders responsibility to keep the RFID wristband secure and undamaged. RFID wristbands can be pre-loaded with funds, or topped up at stations located on the festival grounds. Unused funds may be returned to the ticket-holders bank account after July 14, 2019, less a refund processing fee; any refund not processed within ten (10) business days may be applied for using the manual refund form made available following the Event.

For more information, see below:

3.4.1 RFID Wristbands

Each ticket-holder (weekend or day-pass) will receive a branded, high security wristband with a uniquely coded RFID chip embedded inside. Every wristband will be scanned on entry to and exit from the Festival grounds. Wristband will be shipped or provided with detailed instructions on the proper procedure for use. Failure to follow instructions may result in being denied admission to the event.

Wristbands are non-transferrable. One wristband per person; each person in the event area is required to have an RFID wristband. Lost, stolen or damaged wristbands must be reported to a customer service representative immediately for replacement. A replacement fee may apply.

Wristband inquiries during the Event can be made to any customer service representative or Intellipay Support at 1-647-479-9945.

3.5 Customer Service

The Event provides customer service booths throughout the festival grounds. These booths provide the following:

a) Lost and Found services
b) Direction services
c) Coordination with Emergency services

3.6 Emergency Services

The Event provides emergency services on the following basis. Emergency services may require the use of emergency and maintenance vehicles; you may not block or obstruct roads or pathways that emergency and maintenance vehicles will use to respond to emergencies.

a) MEDICAL TENTS ñ Event staff will be able to direct you or assist anyone found in distress to clearly-marked medical tents for first aid, advance first aid, paramedic services and on-site nursing and medical services on an emergency basis.
b) SECURITY ñ Event staff will provide security services and will patrol the festival and campgrounds on foot and with vehicles. Event staff will provide basic first-aid services, security services and will be in constant communication with Police, Fire, EMS and Event Operations personnel in the event of an emergency.

Emergency services will all be offered in close partnership with Local, Provincial and Federal authorities include police, fire, EMS, alcohol & health, and road services. The Event features a multi-layered security plan which will respond to all call for assistance. Ticket-holders are encouraged to report all suspicious behaviour.

3.7 Vendor Services and Amenities

Third-party vendors on the festival grounds will provide general store services and food and drink. Unauthorized sale of food or drink will be grounds for removal from the Event.

Third-party vendors will also provide arts, crafts, and general interest goods and services based on availability and applications.

In addition, this event will feature:

a) Wi-Fi internet.
b) Cell phone charging stations.
c) Rentable short-term storage lockers.

Third-party contractors will provide highly professional, clean portable toilet facilities throughout the Event. Hand wash stations will be available through the Event. Shower facilities are available at an additional cost.

3.8 Alternative Accommodations

Shuttle Services are available from Toronto. Details are at www.roxodus.com.

Hotels in the area may be partnered with the Event and will offer Event discounts; inquire with each front desk.

4. HARASSMENT POLICY

MF LIVE INC. will not tolerate any form of harassment and is committed to the prevention of harassment on camping grounds and festival grounds involving any person, attendee, vendor, performer, staff, volunteers, guests or other individual at the Event. This harassment policy applies to all individuals at the event in all places related to the Event under the organizing capacity of MF LIVE INC.

Harassment is any behaviour that demeans, humiliates or embarrasses a person, and that a reasonable person should have known would be unwelcome. It includes actions (e.g. unwelcome physical contact such as patting, touching, pinching, hitting, or sexual advances), comments (e.g. jokes, name-calling, sexual remarks), or displays (e.g. posters, cartoons, graffiti). The Ontario Human Rights Code prohibits harassment on the basis of race, ancestry, national or ethnic origin, citizenship, colour, religion, age, sex, marital status, family status, disability, record of offenses, receipt of public assistance, sexual orientation, gender identity or gender expression. Harassment under this policy also includes personal harassment not covered by the Human Rights Code, but within the scope of the Occupational Health and Safety Act. This policy encompasses any form or ground of harassment prohibited by applicable Ontario provincial law.

4.1 Complaint Procedure

Any person who believes that he/she has been subjected to conduct which constitutes harassment under this policy is encouraged to: a) if appropriate and if the individual subject to the impugned conduct is comfortable doing so, bring the matter to the attention of the person responsible for the conduct that his/her behaviour is unwelcome, offensive and contrary to this policy; or b) if it is not appropriate to resolve the issue by speaking with the person or if the individual subject to the impugned conduct is not comfortable doing so, or if the behaviour continues, the issue should be raised with one of the persons designated by MF LIVE INC. to address Harassment Complaints.

A Harassment Complaint may be raised by the affected person (the complainant), or any involved or concerned party. Recourse to this complaint procedure does not preclude recourse to the Human Rights Tribunal for alleged violations of the Human Rights Code.

The following persons are designated by MF LIVE INC. to investigate and resolve Harassment Complaints: MF LIVE INC.’s Event organizers; directors; officers; and Event staff designated to provide security services by MF LIVE INC., or its contracted agent for security services.

4.2 Investigation

All complaints will be investigated promptly and appropriate corrective action taken. The designated person who receives the complaint will initiate the investigation, together with at least one other person from Event operations, or the Board of Directors of MF LIVE INC. (and who are referred to herein as the investigators). Under no circumstances will only one person conduct the investigation. Investigations will be conducted with respect for the confidentiality of those involved. Where appropriate, an informal resolution of the situation will be attempted. All investigations, and both written and oral reports, as well as the custody of those reports will be handled with due respect for the confidential and sensitive nature of harassment incidents.

The investigation will include interviewing persons directly involved in the alleged harassment, as well as any witnesses. Notwithstanding a complainants decision not to make a formal written complaint, the investigators will complete the investigation and report their findings in writing to MF LIVE INC.

Possible responses may include any of the following: a) written warning about unacceptable behaviour; b) mediation, training and monitoring; c) discipline or termination; d) expulsion from the Event; e) reporting the issue to the police.